Executive Recruitment

Director of Customer Delivery

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Royal Borough of Kensington & Chelsea
Competitive Salary
Closing date:
27th June
Job Ref:

Recruitment timetable

Closing Date
27th June 2019


This could not be a more important time to join Kensington and Chelsea. We are positive and enthused about the changes taking place and there is an uncompromising desire across the Council to deliver high quality services to all of our communities.

This new role will touch the lives of many of our residents and businesses. It is accountable for a broad range of important services including: Customer Services, Revenues and Benefits, Financial Assessment, Health & Safety and Facilities Management. We are looking for an experienced, confident, connected leader to transform these services into something exceptional.

We want to ensure easy access and smarter services that get it right first time. We are committed to introducing digital technology that will respond to the changing needs of our communities and will make it easy to access council services 24/7.

We need a leader with the ability to navigate and influence across multiple services and partners, inspiring commitment to our vision for customers. You will enjoy working collaboratively across and beyond the Council to avoid creating barriers and duplication for our residents whilst recognising the budget pressures we are facing.

With responsibility for a large workforce of around 300 staff, you will understand how to change behaviours and take people with you. You will ideally bring a track record of leading exceptional customer services or service change and an understanding of how innovative digital technology can support staff, customers and communities.

For a confidential conversation, please contact Gillian Young at GatenbySanderson on 01908 230265

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